> For the complete documentation index, see [llms.txt](https://docs.b2binpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.b2binpay.com/troubleshooting.md). # Troubleshooting - [Error: No active account found with the given credentials](https://docs.b2binpay.com/troubleshooting/no-active-account.md): Resolve B2BINPAY login credential errors with troubleshooting for account access issues and authentication problems step-by-step - [Error: Invalid 2FA code](https://docs.b2binpay.com/troubleshooting/invalid-2fa-code.md): Fix invalid 2FA code errors in B2BINPAY with two-factor authentication troubleshooting and security access solutions - [Error: You IP is not whitelisted](https://docs.b2binpay.com/troubleshooting/ip-not-whitelisted.md): Resolve IP whitelist errors in B2BINPAY by fixing access restrictions and configuring trusted IP addresses for account access - [Unresolved deposits](https://docs.b2binpay.com/troubleshooting/unresolved-deposits.md): Troubleshoot unresolved crypto deposits in B2BINPAY with deposit issues, blockchain confirmations, and transaction resolution - [Missing deposits](https://docs.b2binpay.com/troubleshooting/missing-deposits.md): Locate missing deposit issues in B2BINPAY including tracking lost transactions, blockchain verification, and deposit recovery process - [Canceled transfers](https://docs.b2binpay.com/troubleshooting/canceled-transfers.md): Understand canceled transfers in B2BINPAY with transfer failures, cancellation reasons, and transaction troubleshooting guide - [Unconfirmed transfers](https://docs.b2binpay.com/troubleshooting/unconfirmed-transfers.md): Resolve unconfirmed transfer issues in B2BINPAY with blockchain confirmations, network delays, and transaction acceleration --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.b2binpay.com/troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.