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  • Welcome to B2BINPAY docs
  • Get started
    • Quick start guide
    • Explore the Web interface
  • User guide
    • Wallet management
      • Wallets
      • Transfers
      • Deposits
      • Payouts
      • Events
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    • Custody
      • Wallets
      • Requests
      • History
    • Staking
      • TRX staking
    • Rates
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      • Wallets
      • Swap
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  • How-tos
    • Manage your profile and system
      • How to change your password
      • How to enable 2FA
      • How to whitelist IP addresses
      • How to access the API
      • How to enable additional AML check
    • Manage your wallets
      • How to create a wallet
      • How to grant access to your wallet
      • How to manage user roles
      • How to restrict access to your wallet
      • How to generate a report on wallet balances
      • How to set withdrawal thresholds
    • Manage your assets
      • How to create a deposit
      • How to create a payout
      • How to create a bank withdrawal
      • How to create an internal transfer
      • How to select the optimal blockchain fee
      • How to speed up your payout by changing the blockchain fee
      • How to whitelist a payout address
      • How to swap funds
      • How to top up or withdraw funds from your Custody wallet
  • API guide
    • API overview
    • Authentication
    • Wallet methods
    • Transfer methods
    • Deposit methods
    • Payout methods
    • Currency methods
    • Rate methods
  • References
    • Key terms
    • User roles
    • Transfer types
    • Currency codes
    • Block explorer list
    • Address types
    • Useful links
  • Troubleshooting
    • Error: No active account found with the given credentials
    • Error: Invalid 2FA code
    • Error: You IP is not whitelisted
    • Unresolved deposits
    • Missing deposits
    • Canceled transfers
    • Unconfirmed transfers
  • Release notes
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  1. Troubleshooting

Error: You IP is not whitelisted

PreviousError: Invalid 2FA codeNextUnresolved deposits

Last updated 2 months ago

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Problem

I can't login to the system because I encounter the You IP is not whitelisted error.

Possible reasons

This issue may occur due to the IP address from which you're trying to access the system not being whitelisted.

Solution

Here are several steps that can help you resolve most common IP-related issues.

1

Check IP configuration

Verify if your current IP address is included in the list of whitelisted IPs.

To identify your IP address, use resources like http://ifconfig.net/.

2

Update the whitelist

If your IP is not on the list and if you can access your profile settings, add your IP address to the list.

3

Use a VPN

If accessing a whitelist isn't possible, consider using a VPN or proxy server that routes traffic through a whitelisted IP address.

Make sure the VPN service is secure and trustworthy.

4

Dynamic IP consideration

If your Internet provider assigns dynamic IP addresses, your public IP might change frequently. Ensure your current IP address is granted access.

Mind that the system doesn't support whitelisting of dynamic IP addresses.

5

Firewall and security software

Check any firewalls or security software that might be affecting network settings and ensure they aren't blocking your access.

If the problem persists, contact the Support Team for further assistance.

See also:

How to whitelist IP addresses