> For the complete documentation index, see [llms.txt](https://docs.b2binpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.b2binpay.com/troubleshooting/ip-not-whitelisted.md).

# Error: You IP is not whitelisted

## Problem

I can't login to the system because I encounter the **You IP is not whitelisted** error.

## Possible reasons

This issue may occur due to the IP address from which you're trying to access the system not being whitelisted.

## Solution

Here are several steps that can help you resolve most common IP-related issues.

{% stepper %}
{% step %}

### Check IP configuration

Verify if your current IP address is included in the list of whitelisted IPs.

To identify your IP address, use resources like <http://ifconfig.net/>.
{% endstep %}

{% step %}

### Update the whitelist

If your IP is not on the list and **if you can access your profile settings**, add your IP address to the list.
{% endstep %}

{% step %}

### Use a VPN

If accessing a whitelist isn't possible, consider using a VPN or proxy server that routes traffic through a whitelisted IP address.

Make sure the VPN service is secure and trustworthy.
{% endstep %}

{% step %}

### Dynamic IP consideration

If your Internet provider assigns dynamic IP addresses, your public IP might change frequently. Ensure your current IP address is granted access.

Mind that the system doesn't support whitelisting of dynamic IP addresses.
{% endstep %}

{% step %}

### Firewall and security software

Check any firewalls or security software that might be affecting network settings and ensure they aren't blocking your access.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
If the problem persists, contact the Support Team for further assistance.
{% endhint %}

**See also:**

* [How to whitelist IP addresses](/how-tos/manage-your-profile-and-system/how-to-whitelist-ip-addresses.md)


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