Requests

Requests are orders to withdraw funds from your Custody wallets.

Only users with the Owner role can access this section.

For step-by-step instructions, refer to Withdraw funds from your Custody wallet.

Key points

• Regardless of where the funds are withdrawn — to a Merchant or Enterprise wallet, or to an external address — video verification is required for any withdrawal request.

• Once submitted, a withdrawal request may take up to 48 hours to complete.

Request list

The following information is provided about each request:

ID

The unique system identifier of a request.

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Custody wallet

The unique system identifier, type (C for Custody), and currency of a wallet.

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Amount

The transfer amount, in the wallet currency.

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Status

The current status of a request. Possible values:

• Created: The withdrawal request was created, but video verification hasn't yet been passed.

• Approved: The withdrawal request was approved by a Compliance officer.

• Declined: The withdrawal request wasn't approved by a Compliance officer.

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Created at

The date and time when a request was created.

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Action

The buttons are available for the requests that haven't yet been reviewed by a Complience officer.

• Cancel: Click this button to cancel the request.

• Verification: Click this button to proceed with video verification.