# Requests

**Requests** are orders to withdraw funds from your Custody wallets.

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Only users with the *Owner* role can access this section.
{% endhint %}

For step-by-step instructions, refer to [Withdraw funds from your Custody wallet](/how-tos/manage-your-assets/how-to-top-up-or-withdraw-funds-from-your-custody-wallet.md#withdraw-funds-from-your-custody-wallet).

{% hint style="success" %}

#### Key points

* Regardless of where the funds are withdrawn — to a Merchant or Enterprise wallet, or to an external address — video verification is required for any withdrawal request.
* Once submitted, a withdrawal request may take up to 48 hours to complete.
  {% endhint %}

## Request list

The following information is provided about each request:

**ID**

The unique system identifier of a request.

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**Custody wallet**

The unique system identifier, type (`C` for Custody), and currency of a wallet.

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**Amount**

The transfer amount, in the wallet currency.

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**Status**

The current status of a request. Possible values:

* **Created**: The withdrawal request was created, but video verification hasn't yet been passed.
* **Approved**: The withdrawal request was approved by a Compliance officer.
* **Declined**: The withdrawal request wasn't approved by a Compliance officer.

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**Created at**

The date and time when a request was created.

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**Action**

The buttons are available for the requests that haven't yet been reviewed by a Compliance officer.

* **Cancel**: Click this button to cancel the request.
* **Verification**: Click this button to proceed with video verification.


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.b2binpay.com/user-guide/custody/requests.md?ask=<question>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.