Requests
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Requests are orders to withdraw funds from your Custody wallets.
Only users with the Owner role can access this section.
For step-by-step instructions, refer to .
Regardless of where the funds are withdrawn — to a Merchant or Enterprise wallet, or to an external address — video verification is required for any withdrawal request.
Once submitted, a withdrawal request may take up to 48 hours to complete.
The following information is provided about each request:
ID
The unique system identifier of a request.
Custody wallet
The unique system identifier, type (C for Custody), and currency of a wallet.
Amount
The transfer amount, in the wallet currency.
Status
The current status of a request. Possible values:
Created: The withdrawal request was created, but video verification hasn't yet been passed.
Approved: The withdrawal request was approved by a Compliance officer.
Declined: The withdrawal request wasn't approved by a Compliance officer.
Created at
The date and time when a request was created.
Action
The buttons are available for the requests that haven't yet been reviewed by a Complience officer.
Cancel: Click this button to cancel the request.
Verification: Click this button to proceed with video verification.