> For the complete documentation index, see [llms.txt](https://docs.b2binpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.b2binpay.com/user-guide/custody/requests.md).

# Requests

**Requests** are orders to withdraw funds from your Custody wallets.

{% hint style="warning" %}
Only users with the *Owner* role can access this section.
{% endhint %}

For step-by-step instructions, refer to [Withdraw funds from your Custody wallet](/how-tos/manage-your-assets/how-to-top-up-or-withdraw-funds-from-your-custody-wallet.md#withdraw-funds-from-your-custody-wallet).

{% hint style="success" %}

### Key points

* Regardless of where the funds are withdrawn — to a Merchant or Enterprise wallet, or to an external address — video verification is required for any withdrawal request.
* Once submitted, a withdrawal request may take up to 48 hours to complete.
  {% endhint %}

## Request list

The following information is provided about each request:

**ID**

The unique system identifier of a request.

***

**Custody wallet**

The unique system identifier, type (`C` for Custody), and currency of a wallet.

***

**Amount**

The transfer amount, in the wallet currency.

***

**Status**

The current status of a request. Possible values:

* **Created**: The withdrawal request was created, but video verification hasn't yet been passed.
* **Approved**: The withdrawal request was approved by a Compliance officer.
* **Declined**: The withdrawal request wasn't approved by a Compliance officer.

***

**Created at**

The date and time when a request was created.

***

**Action**

The buttons are available for the requests that haven't yet been reviewed by a Compliance officer.

* **Cancel**: Click this button to cancel the request.
* **Verification**: Click this button to proceed with video verification.


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