Important announcement: API v3 launch! Review the changes and update your integrations by Dec 1, 2025 before old API shutdown
API guide v3
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  • Welcome to B2BINPAY docs
  • Get started
    • Quick start guide
    • Explore the Web interface
  • User guide
    • Wallet management
      • Wallets
      • Transfers
      • Deposits
      • Payouts
      • Events
      • Callbacks
    • Custody
      • Wallets
      • Requests
      • History
    • Staking
      • TRX staking
    • Rates
    • Swaps
      • Wallets
      • Swap
      • History
  • How-tos
    • Manage your profile and system
      • How to change your password
      • How to enable 2FA
      • How to whitelist IP addresses
      • How to access the API
      • How to enable additional AML check
    • Manage your wallets
      • How to create a wallet
      • How to grant access to your wallet
      • How to manage user roles
      • How to restrict access to your wallet
      • How to generate a report on wallet balances
      • How to set withdrawal thresholds
    • Manage your assets
      • How to create a deposit
      • How to create a payout
      • How to create a bank withdrawal
      • How to create an internal transfer
      • How to select the optimal blockchain fee
      • How to speed up your payout by changing the blockchain fee
      • How to whitelist a payout address
      • How to swap funds
      • How to top up or withdraw funds from your Custody wallet
  • API guide
    • API overview
    • Authentication
    • Wallet methods
    • Transfer methods
    • Deposit methods
    • Payout methods
    • Currency methods
    • Rate methods
  • API guide v2 [DEPRECATED]
    • API overview
    • Authentication
    • Wallet methods
    • Transfer methods
    • Deposit methods
    • Payout methods
    • Currency methods
    • Rate methods
  • References
    • Key terms
    • User roles
    • Transfer types
    • Currency codes
    • Block explorer list
    • Address types
    • Useful links
  • Troubleshooting
    • Error: No active account found with the given credentials
    • Error: Invalid 2FA code
    • Error: You IP is not whitelisted
    • Unresolved deposits
    • Missing deposits
    • Canceled transfers
    • Unconfirmed transfers
  • Release notes
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  1. User guide
  2. Custody

Requests

Requests are orders to withdraw funds from your Custody wallets.

Only users with the Owner role can access this section.

For step-by-step instructions, refer to Withdraw funds from your Custody wallet.

Key points

  • Regardless of where the funds are withdrawn — to a Merchant or Enterprise wallet, or to an external address — video verification is required for any withdrawal request.

  • Once submitted, a withdrawal request may take up to 48 hours to complete.

Request list

The following information is provided about each request:

ID

The unique system identifier of a request.


Custody wallet

The unique system identifier, type (C for Custody), and currency of a wallet.


Amount

The transfer amount, in the wallet currency.


Status

The current status of a request. Possible values:

  • Created: The withdrawal request was created, but video verification hasn't yet been passed.

  • Approved: The withdrawal request was approved by a Compliance officer.

  • Declined: The withdrawal request wasn't approved by a Compliance officer.


Created at

The date and time when a request was created.


Action

The buttons are available for the requests that haven't yet been reviewed by a Complience officer.

  • Cancel: Click this button to cancel the request.

  • Verification: Click this button to proceed with video verification.

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Last updated 4 months ago

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