# Requests

**Requests** are orders to withdraw funds from your Custody wallets.

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Only users with the *Owner* role can access this section.
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For step-by-step instructions, refer to [Withdraw funds from your Custody wallet](https://docs.b2binpay.com/how-tos/manage-your-assets/how-to-top-up-or-withdraw-funds-from-your-custody-wallet#withdraw-funds-from-your-custody-wallet).

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#### Key points

* Regardless of where the funds are withdrawn — to a Merchant or Enterprise wallet, or to an external address — video verification is required for any withdrawal request.
* Once submitted, a withdrawal request may take up to 48 hours to complete.
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## Request list

The following information is provided about each request:

**ID**

The unique system identifier of a request.

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**Custody wallet**

The unique system identifier, type (`C` for Custody), and currency of a wallet.

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**Amount**

The transfer amount, in the wallet currency.

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**Status**

The current status of a request. Possible values:

* **Created**: The withdrawal request was created, but video verification hasn't yet been passed.
* **Approved**: The withdrawal request was approved by a Compliance officer.
* **Declined**: The withdrawal request wasn't approved by a Compliance officer.

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**Created at**

The date and time when a request was created.

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**Action**

The buttons are available for the requests that haven't yet been reviewed by a Compliance officer.

* **Cancel**: Click this button to cancel the request.
* **Verification**: Click this button to proceed with video verification.