How to top up or withdraw funds from your Custody wallet
Only users with the Owner role can access Custody wallets.
Top up your Custody wallet
To top up a wallet:
Go to Custody > Wallets.
Select a wallet that you want to top up and click the Funds button.
Select Top up funds and click Proceed.
From the dropdown, select a wallet from which funds should be transferred.
You can select:
Any Merchant wallet.
An Enterprise wallet denominated in the same currency as the target Custody wallet.
Enter the amount of transfer.
The amount must be greater than or equal to the minimum transfer amount set for the target Custody wallet.
If you transfer funds from an Enterprise wallet, select the Fee mode.
Refer to How to select the optimal blockchain fee for more information.
Click Proceed.
In the popup, check the transfer details and click Confirm to create the transfer.
The newly created transfer is now available on the Custody > History page where you can monitor its status.
Transfers from Enterprise wallets are credited after receiving enough confirmations in the blockchain.
Withdraw funds from your Custody wallet
Mind that to withdraw funds from your Custody wallet, you have to pass video verification.
The Accumulated commission will be charged from the Custody wallet along with a withdrawal.
To withdraw funds:
Go to Custody > Wallets.
Select a wallet from which you want to transfer funds and click the Funds button.
Select Withdraw funds and click Proceed.
To withdraw funds to an Enterprise or Merchant wallet:
Select the Wallet destination.
From the dropdown, select a wallet to which funds should be transferred. The target wallet must be denominated in the same currency as the source Custody wallet.
To withdraw funds to an external address:
Select the External address destination.
From the dropdown, select a network.
Enter the destination address.
Enter the amount of transfer.
When transferring funds to an Enterprise or Merchant wallet, choose the blockchain fee mode. Refer to How to select the optimal blockchain fee to learn more about fee modes.
Activate the Fee is included toggle to deduct the blockchain fee from the transfer amount, the remaining part will be credited to the target wallet.
For example, if the amount is 100 and the fee is 20, then 80 will be credited (100 – 20).
If the toggle is inactive, the blockchain fee is additionally debited from the source wallet.
Click Proceed.
Optionally, specify the Advanced options.
You can set:
Label — a tag or name of your payout. This label is displayed in the payout list and can be used for a quick search. It can be any name convenient for you.
Tracking ID — an identifier to track the payout in external systems.
Callback URL — a URL to send a callback. You can add parameters to the URL: they can be useful for easier parsing of the callback body in external systems. In the final callback URL, the parameters are automatically replaced with the actual values. To add, click the templates link under the field or type them manually. The following templates are available:
#PID#— the payment identifier#TRID#— the tracking identifier#WID#— the wallet identifier#TXID#— the blockchain transaction identifier#CISO#— the currency code, as per ISO#CUR#— the alphabetic code of a currency#DID#— the payout identifier
Required block confirmations — the number of confirmations needed to receive an additional callback. If this field isn’t empty, two callbacks are sent: upon receiving the number of confirmations specified here and upon receiving the number of confirmations specified in the system settings.
You can change these values anytime.
When creating a payout in XRP and XLM currencies, the additional Tag and Tag type fields appear in the form.
Click Proceed.
Fill in the information about a payment receiver:
Select the natural or legal person.
Enter the name of a receiver.
Enter the address of a receiver, as defined by postal services.
In the popup, check the withdrawal details and click Confirm.
To process a withdrawal, you have to pass video verification.
Click Complete verification to proceed. You can do it later on the Custody > Requests page.
The newly created withdrawal is now available on the Custody > Requests page where you can monitor its status.
Mind that the withdrawal may take up to 48 hours to complete after submitting and passing video verification.
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