Unresolved deposits

Problem

My deposit is assigned the Unresolved status.
I need to collect funds from the unresolved deposit.
I encountered the Overpaid deposit or Transfer to expired deposit events.

Possible reasons

This issue may occur with the deposits that have set limits (amount or expiration date) due to:

Overpaid deposit: The amount of an incoming transfer exceeds the specified deposit amount.
Overdue deposit: The incoming transfer is received after the specified expiration date.

Solution

Here are several steps that can help you handle the unresolved deposit.

Find out why the deposit is unresolved

Check if the deposit is unresolved because it's overpaid or overdue.

Locate the deposit in the list on the Deposits page. You can filter it by the Unresolved status.
Click the deposit ID to access deposit details.
In the Limits section on the Settings tab, check the specified Requested amount and Expired at.
On the Transactions tab, locate the related transfer. Check its amount and creation time against the set limits.

Adjust the deposit limits

For overpaid deposits:

Adjust the Delta to match the overpaid amount.

For example, if the requested amount is 10 USDT and the payer sent 15 USDT, set the Delta to 5 USDT.

For overdue deposits:

Change the Expired at to match the time of the transaction.

You can also extend the time limit to give payers another chance to send a payment within the new timeframe. An overdue deposit's status changes to Canceled and payers won't be able to see the address on the Payment page.

Manually change the deposit status

Once all the requirements are met, change the deposit status from Unresolved to Paid if you want to collect funds and "close" the deposit, or to Invoice if you want to extend the deposit's lifetime. In the latter case, the Payment page remains active and can be used for sending funds.

The above information is only applicable to deposits with set limits made to Merchant wallets. Deposits without limits or made to Enterprise wallets are always assigned the Invoice status, manual status changing is unavailable.

The status can't be changed to Paid if the limit requirements are unmet. Attempting this may result in errors such as Change of deposit status is prohibited.

Last updated 2 months ago

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Solution

Here are several steps that can help you handle the unresolved deposit.

Find out why the deposit is unresolved

Check if the deposit is unresolved because it's overpaid or overdue.

Locate the deposit in the list on the Deposits page. You can filter it by the Unresolved status.
Click the deposit ID to access deposit details.
In the Limits section on the Settings tab, check the specified Requested amount and Expired at.
On the Transactions tab, locate the related transfer. Check its amount and creation time against the set limits.

Adjust the deposit limits

For overpaid deposits:

Adjust the Delta to match the overpaid amount.

For example, if the requested amount is 10 USDT and the payer sent 15 USDT, set the Delta to 5 USDT.

For overdue deposits:

Change the Expired at to match the time of the transaction.

Manually change the deposit status

The status can't be changed to Paid if the limit requirements are unmet. Attempting this may result in errors such as Change of deposit status is prohibited.

See also: