# Unresolved deposits

## Problem

* My deposit is assigned the *Unresolved* status.
* I need to collect funds from the unresolved deposit.
* I encountered the *Overpaid deposit* or *Transfer to expired deposit* events.

## Possible reasons

This issue may occur with the deposits that have set limits (amount or expiration date) due to:

* **Overpaid deposit**: The amount of an incoming transfer exceeds the specified deposit amount.
* **Overdue deposit**: The incoming transfer is received after the specified expiration date.

## Solution

Here are several steps that can help you handle the unresolved deposit.

{% stepper %}
{% step %}

#### Find out why the deposit is unresolved

Check if the deposit is unresolved because it's overpaid or overdue.

1. Locate the deposit in the list on the **Deposits** page. You can filter it by the *Unresolved* status.
2. Click the deposit **ID** to access deposit details.
3. In the **Limits** section on the **Settings** tab, check the specified **Requested amount** and **Expired at**.
4. On the **Transactions** tab, locate the related transfer. Check its amount and creation time against the set limits.
   {% endstep %}

{% step %}

#### Adjust the deposit limits

**For overpaid deposits**:

Adjust the **Delta** to match the overpaid amount.

For example, if the requested amount is 10 USDT and the payer sent 15 USDT, set the Delta to 5 USDT.

**For overdue deposits**:

Change the **Expired at** to match the time of the transaction.

You can also extend the time limit to give payers another chance to send a payment within the new timeframe. An overdue deposit's status changes to *Canceled* and payers won't be able to see the address on the Payment page.
{% endstep %}

{% step %}

#### Manually change the deposit status

Once all the requirements are met, change the deposit status from *Unresolved* to **Paid** if you want to collect funds and "close" the deposit, or to **Invoice** if you want to extend the deposit's lifetime. In the latter case, the Payment page remains active and can be used for sending funds.
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
The above information is only applicable to deposits with set limits made to Merchant wallets. Deposits without limits or made to Enterprise wallets are always assigned the *Invoice* status, manual status changing is unavailable.

The status can't be changed to *Paid* if the limit requirements are unmet. Attempting this may result in errors such as *Change of deposit status is prohibited*.
{% endhint %}

**See also:**

* [Deposits](https://docs.b2binpay.com/user-guide/wallet-management/deposits)
* [How to create a deposit](https://docs.b2binpay.com/how-tos/manage-your-assets/how-to-create-a-deposit#deposits-to-merchant-wallets)