Canceled transfers

Problem

• The incoming transfer is assigned the Canceled status.

• I need to collect funds from the canceled transfer.

• I encountered the Transfer amount is less than required minimum event.

Possible reasons

This issue may occur if the amount of the incoming transfer is less than the Minimum transfer amount set for your wallet. In this case, the transfer is automatically assigned the Canceled status. The funds stay on the deposit address and can't be used until further action is taken.

Solution

When you detect a canceled transfer, it can be resolved through the Side collecting funds process.

Here are the possible ways to do it.

Initiate another transfer exceeding the minimum amount

Request your payer to make another deposit to the same wallet address. Ensure this deposit amount is equal to or exceeds the wallet's Minimum transfer amount.

Upon receiving the new transfer, the system will automatically recover the previously canceled deposit through the Side collecting funds process:

• The status of the canceled transfer will update to Failed.

• A new transfer of the Side collecting funds on wallet type will be created, which includes the ID of the original canceled deposit.

• The funds of both deposits will then be credited to your wallet.

Understand Smart Contract logic

The underlying smart contract includes programmed instructions that only permit the collection of transfers meeting or exceeding the specified minimum amount. If the new transfer doesn't meet this requirement, it will also remain stuck in the Canceled status, even if the total of incoming transfers surpasses the minimum transfer amount.

Important consideration

Note that while the first deposit failed, it still will be credited to your wallet along with the next successful transfer. Therefore, as a merchant, you are responsible for manually refunding any differences to the payer.

Instead of requesting a new transfer from your payer, you can wait until a larger transfer arrives to your wallet address. When this happens, the system will automatically process the previously canceled deposit just as described above.

For Enterprise wallets only: Manually accept the canceled transfer

If a deposit to your Enterprise wallet is less than the Minimum transfer amount set for the wallet, you have an additional option to accept it manually.

1. Locate the deposit on the Wallet management > Events page. You can filter it by the Transfer amount is less than required minimum event type.

2. Click Confirm anyway to accept the deposit.

Be cautious when accepting deposits below the required minimum amount. Confirming each deposit incurs blockchain fees charged from your wallet. If the deposit amount is less than these costs, accepting it may not be economically reasonable.

Once confirmed, the system will automatically process the previously canceled deposit using the Side collecting funds process described above.

See also:

• Transfers

• Events

• How to create a deposit