Canceled transfers

Problem

  • The incoming transfer is assigned the Canceled status.

  • I need to collect funds from the canceled transfer.

  • I encountered the Transfer amount is less than required minimum event.

Possible reasons

This issue may occur if the amount of the incoming transfer is less than the Minimum transfer amount set for your wallet. In this case, the transfer is automatically assigned the Canceled status. The funds stay on the deposit address and can't be used until further action is taken.

Solution

When you detect a canceled transfer, it can be resolved through the Side collecting funds process.

Here are the possible ways to do it.

Initiate another transfer exceeding the minimum amount

Request your payer to make another deposit to the same wallet address. Ensure this deposit amount is equal to or exceeds the wallet's Minimum transfer amount.

Upon receiving the new transfer, the system will automatically recover the previously canceled deposit through the Side collecting funds process:

  • The status of the canceled transfer will update to Failed.

  • A new transfer of the Side collecting funds on wallet type will be created, which includes the ID of the original canceled deposit.

  • The funds of both deposits will then be credited to your wallet.

Understand Smart Contract logic

Important consideration

Instead of requesting a new transfer from your payer, you can wait until a larger transfer arrives to your wallet address. When this happens, the system will automatically process the previously canceled deposit just as described above.

For Enterprise wallets only: Manually accept the canceled transfer

If a deposit to your Enterprise wallet is less than the Minimum transfer amount set for the wallet, you have an additional option to accept it manually.

  1. Locate the deposit on the Wallet management > Events page. You can filter it by the Transfer amount is less than required minimum event type.

  2. Click Confirm anyway to accept the deposit.

Once confirmed, the system will automatically process the previously canceled deposit using the Side collecting funds process described above.

See also:

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