Enterprise Guide

Wallets

Wallets are accounts denominated in crypto. We provide flexible options to customize your wallets and notifications.

Key points:

  • Wallet currency is specified when the wallet is created and cannot be changed

  • Active wallets can be used to deposit and withdraw funds

  • You can create an unlimited number of wallets

  • You can provide access to the wallet to other users and delimit this access using permissions

Wallet Statuses

  • Not active — the wallet is available in a Read Only mode

  • In progress — the wallet is now being registered in the system and currently unavailable

  • Active — the wallet has been activated and can be used to create deposits and payouts

Wallets List

ID

System identifier of the wallet, generated automatically when a wallet is created

Label

Name of the wallet

Balance confirmed

Available balance, that can currently be used for payouts

Pending

The sum of all incoming and outgoing transactions that have not yet received a confirmation, which is positive in case of deposit and negative in case of payout. This balance cannot currently be used for transfers

Currency

Wallet currency (including tokens and custom tokens)

Status

Current status of the wallet, ref. to Wallet Statuses

Exchange

Click this button to go to the Exchanges tab, where you can exchange currencies between your wallets. The selected wallet will be automatically filled in the From field on the Creating Exchange page

Settings

Click this button to view wallet details (such as public address) or change wallet settings, ref. to Wallet Settings for details

Wallet Settings

Wallet settings are accessible from the wallets list by clicking the wallet ID or the Settings button.

Wallet settings include two tabs: Info and Log.

Info tab

This tab contains all the essential wallet info:

Currency

Wallet currency. This value cannot be changed

Parent wallet

A wallet in coins to which a token-wallet is linked. Note, that you can link only one token-wallet to a parent coin-wallet

Label

Name of the wallet

Wallet address

Public wallet address, that can be used to directly top up wallet balance — click it to copy. This value cannot be changed

Advanced options block

Additional wallet settings. Contains the following fields:

Minimal transfer amount

The system will not automatically accept payments less than the specified amount (in wallet currency). This can be useful in case if transaction fee is more than the transaction amount. The callback will not be sent, you will see a new transfer with Cancelled status (ref. to Transfers for details). You will also receive a notification in the Events: here you can confirm and accept such transfers manually

Notification addresses

A comma-separated list of email addresses, to which new transactions notification will be sent

Duplication

This option allows you to duplicate your wallet blockchain address to another blockchain, meaning that you will have the same addresses for two different currencies. This will save you from a very common mistake when a sender sends assets to the wrong blockchain. Note that you can duplicate the address only once, and only for ETH/BSC currencies

Access Rights

This section provides you with an opportunity to manage users, who have access to the wallet (ref. to How to Grant Access to Your Wallet, How to Restrict Access to Your Wallet for details). Here you can grant access for users to a specific wallet. To manage user access to all your wallets, ref. to Managing Access

Log

Wallet history:

Created at

Date and time of action

Initiator

One of:

  • System — for system actions, such as wallet creation or status change

  • API — for actions performed via API of the system

  • Email address — for actions performed by the exact user via user interface of the system

Action type

Such as wallet status update, adding a new user, email update or permissions update

Reason

Exact reason for action, such as Wallet created for wallet status update action

Old value

Previous state of the wallet

Actual value

Current state of the wallet

Transfers

Transfers are a summary of all deposits and payouts registered for all your wallets.

Key points:

  • In this section you cannot create a new transfer. To create a new transfer, ref. to Deposits or Payouts

  • The list shows all transfers, including cancelled, failed, and others.

Transfer Types

  • Wallet activation — amount necessary for activation of the wallet

  • Deposit — deposit

  • Payout — payout

  • Direct deposit to wallet’s address — direct deposits via wallet’s public address

  • Dust — amount processed along with token deposit or payout

  • Wallet charge — customized withdrawal

  • Exchange receive — crediting of the exchange amount

  • Exchange send — withdrawal of the exchange amount

  • Payment for a custom token — commission for the custom token processing

  • Deposit contract creation — amount for creation of a deposit contract

  • Transportation — amount for funds transportation, processed along with token payout

  • Side collecting funds on wallet — amount for the cancelled transfer debited to your wallet along with another valid transfer

Transfer Statuses

  • Cancelled — the transaction is cancelled due to security reasons or small amount of transaction

  • Blocked — the transaction is suspicious and temporarily blocked until it is checked

  • Failed — the transaction failed in blockchain

  • Created — the transaction has been created and is in the queue for processing, the status will be changed soon

  • Unconfirmed — the transaction has not yet received the required number of block confirmations or the transaction legal status has not yet been verified

  • Confirmed — the required number of block confirmations is received and the transaction is completed

Transfers List

ID

Transaction identifier, this is a link to deposit or payout details (depending on transfer type)

Created

Date and time of transaction creation or detection

Type

Transaction purpose, ref. to Transfer Types

Status

Current transfer status, ref. to Transfer Statuses

Wallet

Wallet name from/to which the transaction was made, this is a link to wallet details

TXID

Blockchain transaction identifier. This is a link to the explorer

Currency

Transaction currency (including tokens and custom tokens)

Amount

Transaction total amount

Commission

Transaction processing fee

Blockchain fee

Blockchain commission for the transaction

Confirmations

Current number of transaction confirmations in the blockchain

Transfer Details

Transfer details are accessible from the transfers list by clicking the transfer ID.

Each transfer has a tag right under the tarnsfer’s ID indicating the status of the AML verification of the transfer:

  • Checked — the transfer passed AML check

  • Pending — AML check is pending

  • Failed — AML check failed, the transfer was marked as red

  • Unavailable — AML check is unavailable for this transfer

The transfer details page consists of the following fields:

Wallet

Wallet name from/to which the transaction was made

Type

Transaction purpose, ref. to Transfer Types

Created

Date and time of transaction creation

Updated

Date and time of transaction update (if there were any updates)

TXID

Blockchain transaction identifier. This is a link to the explorer

Amount

Transaction amount in sender’s currency

Amount target

Transaction amount in wallet currency

Commission

Transaction commission in the sender’s currency

Commission target

Transaction commission in wallet currency

Blockchain fee

Blockchain commission for the transaction

Confirmations

Current number of transaction confirmations in the blockchain

Rate

Current exchange rate, ref. to Rates

Callback

Callback info:

  • Not neededConfirmations needed field was not specified for associated deposit or payout

  • Sent — callback is sent

  • Not sent — callback has not yet been sent (not enough confirmations received yet)

Currency

Transaction currency. May differ from wallet currency

Operation ID

Link to deposit or payout details (depending on transfer type)

Deposits

Deposits are top-ups and payments credited to your wallets. The deposit currency should be the same as the wallet currency.

Key points:

  • The system accepts payments only in crypto

  • Each transaction requires a certain number of confirmations in the blockchain

  • The processing speed of a transaction in the blockchain depends on the blockchain fee amount

  • Information on new transfers associated with a deposit can be sent to your system via a callback

  • For each transaction a special identifier can be assigned, by which it can be tracked in your system

  • We provide an opportunity to generate a payment page, which is convenient for sending payment details to your payers

Deposits List

ID

Deposit identifier, this is a link to detailed view

Created

Date and time of deposit creation

Label

Deposit name

Wallet

Label of the wallet to which funds are credited. This is a link to the wallet details

Address

Payment address of the deposit in blockchain. This is a link to the explorer

Currency

Deposit currency (including tokens and custom tokens)

Tracking ID

Identifier of the payment in the external system

Paid amount

Total paid amount to the deposit address

Updated

Date and time of deposit update

Deposit Details

Deposit details are accessible from the deposits list by clicking the deposit ID.

Info tab

Essential deposit info:

Address

Payment address of the deposit in the blockchain. This is a link to the explorer, cannot be edited

View payment page button

Click this button to view payment page

Advanced options block

Additional deposit settings. Contains the following fields:

Label

Deposit name

Tracking ID

Identifier of the payment in the external (client) system

Callback URL

URL for callback notifications on deposits. Such notifications can contain some templates (ref. to How to Create a Deposit to find out more about the templates)

Required block confirmations for callback

Number of confirmations to receive an additional callback. If this field has a value, two callbacks are sent: upon receiving the number of confirmations specified here and upon receiving the number of confirmations specified in the system settings

Transactions block

A list of transactions, IDs are links to transfers details (ref. to Transfer Details)

Log tab

Deposit history:

Created at

Date and time of action

Initiator

One of:

  • System — for system actions, such as deposit creation or status change

  • API — for actions performed via API of the system

  • Email address — for actions performed by the exact user via user interface of the system

Action type

Different types of deposit parameters updates

Reason

Exact reason for action, such as changing of the deposit parameters

Old value

Previous state of the deposit

Actual value

Current state of the deposit

Payouts

Payouts are withdrawals from your wallets.

Key points:

  • Each transaction requires a certain number of confirmations in the blockchain

  • The processing speed of a transaction in the blockchain depends on the blockchain fee amount. You can choose the amount of fee when creating a payout

  • Information on new transfers associated with a deposit can be sent to your system via a callback

  • For each transaction a special identifier can be assigned, by which the transaction can be tracked in your systems

Payouts List

ID

Payout identifier, this is a link to detailed view

Created

Date and time of payout creation

Label

Payout name

Wallet

Label of the wallet from which funds are withdrawn. This is a link to wallet details

Receiver

Destination address. This is a link to the explorer

Currency

Payout currency (including tokens and custom tokens)

Tracking ID

Identifier of the payment in the external system

Amount

Payment amount in wallet currency

Commission

Payment commission

Charged amount

Total withdrawn amount: amount + commission + blockchain fee (if it’s not included in the amount)

Updated

Date and time of payout update

Payout Details

Payout details are accessible from the payouts list by clicking the payout ID.

Info tab

Essential payout info:

Wallet

Wallet from which funds are withdrawn

Address

Address of payment receiver’s wallet. This is a link to the explorer

Currency

Payout currency

Amount

Payout amount

Charged

Total payout amount including commissions and fees

Commission

Processing fee amount

Advanced options block

Additional payout settings. Contains the following fields:

Label

Payout name

Tracking ID

Identifier of the payment in your system

Callback URL

URL for callback notifications on payouts. Such notifications can contain some templates (ref. to How to Create a Payout if You are an Enterprise User to find out more about the templates)

Required block confirmations for callback

Number of confirmations to receive an additional callback. If this field has a value, two callbacks are sent: upon receiving the number of confirmations specified here and upon receiving the number of confirmations specified in the system settings

Transactions block

A list of transactions, IDs are links to transfers details (ref. to Transfer Details)

Log tab

Payout history:

Created at

Date and time of action

Initiator

One of:

  • System — for system actions

  • API — for actions performed via API of the system

  • email address — for actions performed by the exact user via user interface of the system

Action type

Different types of payout parameters updates

Reason

Exact reason for action, such as changing of the payout parameters

Old value

Previous state of the payout

Actual value

Current state of the payout

Events

Events are a list of system notifications requiring your actions.

Event Types

  • Callback — resend callback which we were unable to send

  • Payout approve — approve or cancel payouts created by users with Withdrawals with approval role

  • Insufficient funds on parent wallet — not enough funds on parent wallet for accepting tokens to your wallet address. To accept tokens, top up the parent wallet, then click the Retry button

  • Insufficient funds for payment for a custom token — not enough funds for the commission for processing of customized tokens. To pay the commission, top up your account, then click the Retry button

  • Transfer amount is less than required minimum — approve payouts less than the minimal transfer amount

Note

Note that some actions can only be performed by users with the Owner and Admin roles.

Exchanges

Exchanges are a list of currency exchange operations between your wallets.

Key points:

  • You can exchange currency only between your wallets

  • Exchange operations can only be performed between wallets denominated in different currencies. To transfer currency between wallets denominated in the same currency, use Deposits

  • When exchanging, you can indicate the amount either in the currency of debiting, or in the currency of crediting

  • Note that exchange amount must be greater than or equal to the Minimal transfer amount set for receiver wallet (ref. to Wallet Settings for details)

  • The processing speed of a transaction in the blockchain depends on the blockchain fee amount. You can choose the amount of fee when creating an operation

  • If the exchange operation takes more than 15 minutes, the rate will be recalculated and the final amount will be changed according to the current quote; a notification about the rate changes will be displayed in the Notification section (ref. to General Options for details)

Exchanges List

ID

Exchange operation identifier

Status

Current status of the operation:

  • Created — the operation has been created and is in the queue for processing. The status will be changed soon

  • Failed — the operation failed in blockchain

  • Success — the operation was successfully completed

  • Pending — the operation is now being processed

Wallet (from)

Debiting wallet

Amount (from)

Amount in the currency of debiting (blockchain fees not included)

Wallet (to)

Crediting wallet

Amount (to)

Amount in the currency of crediting

Created

Date and time of exchange creation

Exchange Details

Exchange details are accessible from the exchanges list by clicking the operation ID.

Wallet (from)

Debiting wallet

Wallet (to)

Crediting wallet

Exchange rate

Exchange rates (ref. to Rates)

Amount (from)

Amount in the currency of debiting (blockchain fees not included)

Included fee

Amount of blockchain fee

Amount (to)

Amount in the currency of crediting

Applicant

Email address of the user who created the exchange operation

Created

Date and time of exchange creation

Transactions

A list of transactions, IDs are links to transfers details (ref. to Transfer Details)

Rates

Rates are the current exchange rates for any currency conversion. These rates are used for exchange operations between your wallets.