Enterprise Guide¶

Wallets¶

Wallets are accounts denominated in crypto. We provide flexible options to customize your wallets and notifications.

Key points:

Wallet currency is specified when the wallet is created and cannot be changed
Active wallets can be used to deposit and withdraw funds
You can create an unlimited number of wallets
You can provide access to the wallet to other users and delimit this access using permissions

How to Grant Access to Your Wallet

How to Restrict Access to Your Wallet

Wallet Statuses

Not active — the wallet is available in a Read Only mode
In progress — the wallet is now being registered in the system and currently unavailable
Active — the wallet has been activated and can be used to create deposits and payouts

Wallets List¶

ID: System identifier of the wallet, generated automatically when a wallet is created
Label: Name of the wallet
Balance confirmed: Available balance, that can currently be used for payouts
Pending: The sum of all incoming and outgoing transactions that have not yet received a confirmation, which is positive in case of deposit and negative in case of payout. This balance cannot currently be used for transfers
Currency: Wallet currency (including tokens and custom tokens)
Status: Current status of the wallet, ref. to Wallet Statuses
Exchange: Click this button to go to the Exchanges tab, where you can exchange currencies between your wallets. The selected wallet will be automatically filled in the From field on the Creating Exchange page
Settings: Click this button to view wallet details (such as public address) or change wallet settings, ref. to Wallet Settings for details

Wallet Settings¶

Wallet settings are accessible from the wallets list by clicking the wallet ID or the Settings button.

Wallet settings include two tabs: Info and Log.

Info tab

This tab contains all the essential wallet info:

Currency

Wallet currency. This value cannot be changed

Parent wallet

A wallet in coins to which a token-wallet is linked. Note, that you can link only one token-wallet to a parent coin-wallet

Label

Name of the wallet

Wallet address

Public wallet address, that can be used to directly top up wallet balance — click it to copy. This value cannot be changed

Advanced options block

Additional wallet settings. Contains the following fields:

Minimal transfer amount: The system will not automatically accept payments less than the specified amount (in wallet currency). This can be useful in case if transaction fee is more than the transaction amount. The callback will not be sent, you will see a new transfer with Cancelled status (ref. to Transfers for details). You will also receive a notification in the Events: here you can confirm and accept such transfers manually
Notification addresses: A comma-separated list of email addresses, to which new transactions notification will be sent
Duplication: This option allows you to duplicate your wallet blockchain address to another blockchain, meaning that you will have the same addresses for two different currencies. This will save you from a very common mistake when a sender sends assets to the wrong blockchain. Note that you can duplicate the address only once, and only for ETH/BSC currencies
Access Rights: This section provides you with an opportunity to manage users, who have access to the wallet (ref. to How to Grant Access to Your Wallet, How to Restrict Access to Your Wallet for details). Here you can grant access for users to a specific wallet. To manage user access to all your wallets, ref. to Managing Access

Log

Wallet history:

Created at

Date and time of action

Initiator

One of:

System — for system actions, such as wallet creation or status change
API — for actions performed via API of the system
Email address — for actions performed by the exact user via user interface of the system

Action type

Such as wallet status update, adding a new user, email update or permissions update

Reason

Exact reason for action, such as Wallet created for wallet status update action

Old value

Previous state of the wallet

Actual value

Current state of the wallet

Transfers¶

Transfers are a summary of all deposits and payouts registered for all your wallets.

Key points:

In this section you cannot create a new transfer. To create a new transfer, ref. to Deposits or Payouts
The list shows all transfers, including cancelled, failed, and others.

Transfer Types

Wallet activation — amount necessary for activation of the wallet
Deposit — deposit
Payout — payout
Direct deposit to wallet’s address — direct deposits via wallet’s public address
Dust — amount processed along with token deposit or payout
Wallet charge — customized withdrawal
Exchange receive — crediting of the exchange amount
Exchange send — withdrawal of the exchange amount
Payment for a custom token — commission for the custom token processing
Deposit contract creation — amount for creation of a deposit contract
Transportation — amount for funds transportation, processed along with token payout
Side collecting funds on wallet — amount for the cancelled transfer debited to your wallet along with another valid transfer

Transfer Statuses

Cancelled — the transaction is cancelled due to security reasons or small amount of transaction
Blocked — the transaction is suspicious and temporarily blocked until it is checked
Failed — the transaction failed in blockchain
Created — the transaction has been created and is in the queue for processing, the status will be changed soon
Unconfirmed — the transaction has not yet received the required number of block confirmations or the transaction legal status has not yet been verified
Confirmed — the required number of block confirmations is received and the transaction is completed

Transfers List¶

ID: Transaction identifier, this is a link to deposit or payout details (depending on transfer type)
Created: Date and time of transaction creation or detection
Type: Transaction purpose, ref. to Transfer Types
Status: Current transfer status, ref. to Transfer Statuses
Wallet: Wallet name from/to which the transaction was made, this is a link to wallet details
TXID: Blockchain transaction identifier. This is a link to the explorer
Currency: Transaction currency (including tokens and custom tokens)
Amount: Transaction total amount
Commission: Transaction processing fee
Blockchain fee: Blockchain commission for the transaction
Confirmations: Current number of transaction confirmations in the blockchain

Transfer Details¶

Transfer details are accessible from the transfers list by clicking the transfer ID.

Each transfer has a tag right under the tarnsfer’s ID indicating the status of the AML verification of the transfer:

Checked — the transfer passed AML check
Pending — AML check is pending
Failed — AML check failed, the transfer was marked as red
Unavailable — AML check is unavailable for this transfer

The transfer details page consists of the following fields:

Wallet

Wallet name from/to which the transaction was made

Type

Transaction purpose, ref. to Transfer Types

Created

Date and time of transaction creation

Updated

Date and time of transaction update (if there were any updates)

TXID

Blockchain transaction identifier. This is a link to the explorer

Amount

Transaction amount in sender’s currency

Amount target

Transaction amount in wallet currency

Commission

Transaction commission in the sender’s currency

Commission target

Transaction commission in wallet currency

Blockchain fee

Blockchain commission for the transaction

Confirmations

Current number of transaction confirmations in the blockchain

Rate

Current exchange rate, ref. to Rates

Callback

Callback info:

Not needed — Confirmations needed field was not specified for associated deposit or payout
Sent — callback is sent
Not sent — callback has not yet been sent (not enough confirmations received yet)

Currency

Transaction currency. May differ from wallet currency

Operation ID

Link to deposit or payout details (depending on transfer type)

Deposits¶

Deposits are top-ups and payments credited to your wallets. The deposit currency should be the same as the wallet currency.

Key points:

The system accepts payments only in crypto
Each transaction requires a certain number of confirmations in the blockchain
The processing speed of a transaction in the blockchain depends on the blockchain fee amount
Information on new transfers associated with a deposit can be sent to your system via a callback
For each transaction a special identifier can be assigned, by which it can be tracked in your system
We provide an opportunity to generate a payment page, which is convenient for sending payment details to your payers

See also

How to Create a Deposit

Deposits List¶

ID: Deposit identifier, this is a link to detailed view
Created: Date and time of deposit creation
Label: Deposit name
Wallet: Label of the wallet to which funds are credited. This is a link to the wallet details
Address: Payment address of the deposit in blockchain. This is a link to the explorer
Currency: Deposit currency (including tokens and custom tokens)
Tracking ID: Identifier of the payment in the external system
Paid amount: Total paid amount to the deposit address
Updated: Date and time of deposit update

Deposit Details¶

Deposit details are accessible from the deposits list by clicking the deposit ID.

Info tab

Essential deposit info:

Address

Payment address of the deposit in the blockchain. This is a link to the explorer, cannot be edited

View payment page button

Click this button to view payment page

Advanced options block

Additional deposit settings. Contains the following fields:

Label: Deposit name
Tracking ID: Identifier of the payment in the external (client) system
Callback URL: URL for callback notifications on deposits. Such notifications can contain some templates (ref. to How to Create a Deposit to find out more about the templates)
Required block confirmations for callback: Number of confirmations to receive an additional callback. If this field has a value, two callbacks are sent: upon receiving the number of confirmations specified here and upon receiving the number of confirmations specified in the system settings

Transactions block

A list of transactions, IDs are links to transfers details (ref. to Transfer Details)

Log tab

Deposit history:

Created at

Date and time of action

Initiator

One of:

System — for system actions, such as deposit creation or status change
API — for actions performed via API of the system
Email address — for actions performed by the exact user via user interface of the system

Action type

Different types of deposit parameters updates

Reason

Exact reason for action, such as changing of the deposit parameters

Old value

Previous state of the deposit

Actual value

Current state of the deposit

Payouts¶

Payouts are withdrawals from your wallets.

Key points:

Each transaction requires a certain number of confirmations in the blockchain
The processing speed of a transaction in the blockchain depends on the blockchain fee amount. You can choose the amount of fee when creating a payout
Information on new transfers associated with a deposit can be sent to your system via a callback
For each transaction a special identifier can be assigned, by which the transaction can be tracked in your systems

Payouts List¶

ID: Payout identifier, this is a link to detailed view
Created: Date and time of payout creation
Label: Payout name
Wallet: Label of the wallet from which funds are withdrawn. This is a link to wallet details
Receiver: Destination address. This is a link to the explorer
Currency: Payout currency (including tokens and custom tokens)
Tracking ID: Identifier of the payment in the external system
Amount: Payment amount in wallet currency
Commission: Payment commission
Charged amount: Total withdrawn amount: amount + commission + blockchain fee (if it’s not included in the amount)
Updated: Date and time of payout update

Payout Details¶

Payout details are accessible from the payouts list by clicking the payout ID.

Info tab

Essential payout info:

Wallet

Wallet from which funds are withdrawn

Address

Address of payment receiver’s wallet. This is a link to the explorer

Currency

Payout currency

Amount

Payout amount

Charged

Total payout amount including commissions and fees

Commission

Processing fee amount

Advanced options block

Additional payout settings. Contains the following fields:

Label: Payout name
Tracking ID: Identifier of the payment in your system
Callback URL: URL for callback notifications on payouts. Such notifications can contain some templates (ref. to How to Create a Payout if You are an Enterprise User to find out more about the templates)
Required block confirmations for callback: Number of confirmations to receive an additional callback. If this field has a value, two callbacks are sent: upon receiving the number of confirmations specified here and upon receiving the number of confirmations specified in the system settings

Transactions block

A list of transactions, IDs are links to transfers details (ref. to Transfer Details)

Log tab

Payout history:

Created at

Date and time of action

Initiator

One of:

System — for system actions
API — for actions performed via API of the system
email address — for actions performed by the exact user via user interface of the system

Action type

Different types of payout parameters updates

Reason

Exact reason for action, such as changing of the payout parameters

Old value

Previous state of the payout

Actual value

Current state of the payout

Events¶

Events are a list of system notifications requiring your actions.

Event Types

Callback — resend callback which we were unable to send
Payout approve — approve or cancel payouts created by users with Withdrawals with approval role
Insufficient funds on parent wallet — not enough funds on parent wallet for accepting tokens to your wallet address. To accept tokens, top up the parent wallet, then click the Retry button
Insufficient funds for payment for a custom token — not enough funds for the commission for processing of customized tokens. To pay the commission, top up your account, then click the Retry button
Transfer amount is less than required minimum — approve payouts less than the minimal transfer amount

Note

Note that some actions can only be performed by users with the Owner and Admin roles.

Exchanges¶

Exchanges are a list of currency exchange operations between your wallets.

Key points:

You can exchange currency only between your wallets
Exchange operations can only be performed between wallets denominated in different currencies. To transfer currency between wallets denominated in the same currency, use Deposits
When exchanging, you can indicate the amount either in the currency of debiting, or in the currency of crediting
Note that exchange amount must be greater than or equal to the Minimal transfer amount set for receiver wallet (ref. to Wallet Settings for details)
The processing speed of a transaction in the blockchain depends on the blockchain fee amount. You can choose the amount of fee when creating an operation
If the exchange operation takes more than 15 minutes, the rate will be recalculated and the final amount will be changed according to the current quote; a notification about the rate changes will be displayed in the Notification section (ref. to General Options for details)

Exchanges List¶

ID

Exchange operation identifier

Status

Current status of the operation:

Created — the operation has been created and is in the queue for processing. The status will be changed soon
Failed — the operation failed in blockchain
Success — the operation was successfully completed
Pending — the operation is now being processed

Wallet (from)

Debiting wallet

Amount (from)

Amount in the currency of debiting (blockchain fees not included)

Wallet (to)

Crediting wallet

Amount (to)

Amount in the currency of crediting

Created

Date and time of exchange creation

Exchange Details¶

Exchange details are accessible from the exchanges list by clicking the operation ID.

Wallet (from): Debiting wallet
Wallet (to): Crediting wallet
Exchange rate: Exchange rates (ref. to Rates)
Amount (from): Amount in the currency of debiting (blockchain fees not included)
Included fee: Amount of blockchain fee
Amount (to): Amount in the currency of crediting
Applicant: Email address of the user who created the exchange operation
Created: Date and time of exchange creation
Transactions: A list of transactions, IDs are links to transfers details (ref. to Transfer Details)

Rates¶

Rates are the current exchange rates for any currency conversion. These rates are used for exchange operations between your wallets.