Home Merchant guide Get started with B2BinPay Use HelpDesk to get assistance

Use HelpDesk to get assistance

To report any issues related to B2BinPay operation, you can contact our Support Team using HelpDesk.

You can access HelpDesk from any page by clicking the Helpdesk link in the upper right page corner.

To report an issue, do the following:

  1. Click Create ticket and provide the following information:

  • Subject (required) — the subject of the issue

  • Describe your issue / question (required) — the detailed description of the issue

  • Attach files — any screenshots, documents or videos (up to 10 items) that may help our Support Team reproduce the issue

  1. Click Create Ticket to report the issue and be notified by email after it is resolved.

Note

The number of tickets you can create in HelpDesk is limited up to 3 tickets within 5 minutes. When attempting to create more than 3 tickets within the specified time, a message about reaching the ticket number limit is displayed.

The last 30 of your reported tickets are displayed in the HelpDesk ticket list. The following information is provided about each ticket:

  • status (opened or closed)

  • ID

  • date and time of creation

  • subject

  • issue description.

You can filter the ticket list using quick search:

  • by Subject — start typing words from the issue subject

  • by Message — start typing words from the issue description

Click a ticket in the list to open a chat and discuss the issue with a Support Team member.

After the issue is resolved, the ticket is closed by a Support Team member, or you can close it yourself by clicking the Close button displayed in the ticket pane.

Click Open to reopen a ticked and inform our Support Team that you need further assistance with the issue.