HelpDesk

You can access HelpDesk from any page by clicking the headset icon at the upper right part of the screen.

To report the issue, perform the following:

  1. Click Create ticket and fill out the form:

  • Subject — the required field. Enter the subject of the issue.

  • Describe your issue / question — the required field. Enter a detailed description of the issue.

  • Attach files — attach screenshots, documents or videos (up to 10 items) that can help better describe the issue.

  1. Click Create Ticket.

After the ticket is created, you will receive a notification about the new ticket to your email address. All your tickets are displayed in the left part of the HelpDesk screen in the ticket list.

Each ticket in the list contains status (opened or closed), ID, date and time of creation as well as subject and issue description.

You can search tickets in the list by the following parameters:

  • by Subject — start typing the words containing in the Subject in the Text field to find the desired ticket.

  • by Message — start typing the words containing in the Describe your issue / question in the Text field to find the desired ticket.

By clicking the ticket in the ticket list, the chat with a support team member is opened in the right part of the screen.

When the issue is resolved, you can close the ticket by clicking Close in the upper right corner of the ticket body. In the same way you can reopen the closed ticked — just click Open.

Also, the ticket can be closed by a support team member.